Incidents reported on status page for SafeStack https://status.safestack.io/ https://d1lppblt9t2x15.cloudfront.net/logos/a4b881d0ac850b80c70b2c789c758f05.png https://status.safestack.io/ en https://status.safestack.io/ Thu, 12 Jun 2025 03:17:39 +0000 https://status.safestack.io/#e813e223cf3b654f1f213e464405f8d9506a80a4c5e974f0d07014cd381c25d6 SafeStack Website recovered https://status.safestack.io/ Thu, 12 Jun 2025 03:16:06 +0000 https://status.safestack.io/#e813e223cf3b654f1f213e464405f8d9506a80a4c5e974f0d07014cd381c25d6 SafeStack Website went down https://status.safestack.io/ Thu, 12 Jun 2025 03:11:40 +0000 https://status.safestack.io/#e14131611929fdd86bb88ebc4e4049d05b735b13d896459179a6840d5b6f84ee SafeStack Website recovered https://status.safestack.io/ Thu, 12 Jun 2025 03:10:02 +0000 https://status.safestack.io/#e14131611929fdd86bb88ebc4e4049d05b735b13d896459179a6840d5b6f84ee SafeStack Website went down https://status.safestack.io/ Wed, 11 Jun 2025 23:41:39 +0000 https://status.safestack.io/#eb79298d8e74290343ce9ed0672478011ff10d7240d49481e707e9f3f8056f78 SafeStack Website recovered https://status.safestack.io/ Wed, 11 Jun 2025 23:36:56 +0000 https://status.safestack.io/#eb79298d8e74290343ce9ed0672478011ff10d7240d49481e707e9f3f8056f78 SafeStack Website went down https://status.safestack.io/incident/510162 Tue, 11 Feb 2025 02:00:00 +0000 https://status.safestack.io/incident/510162#9373f71dba69b01e2b2528d0c474a3f770cde115a15d2edfe14890feae574971 Maintenance completed https://status.safestack.io/incident/510162 Mon, 10 Feb 2025 19:00:00 -0000 https://status.safestack.io/incident/510162#2e790be6b8f474cc34b95e19bcbf318cc0f11fd8489e117f9a27d71f8ec08680 Our website [safestack.io](https://safestack.io) will be refreshed soon and will not be available for a short duration on 11 February 2025 (NZ time). **Our learning platform at [learn.safestack.io](https://learn.safestack.io) will not be affected by this change and will continue to work as expected.** https://status.safestack.io/incident/508643 Thu, 06 Feb 2025 23:42:00 -0000 https://status.safestack.io/incident/508643#1d94392d78c9d756818e622ee473ebb52613fb14f5399bdcb61ec46c6fa483d0 Authentication issues have now been resolved. https://status.safestack.io/incident/508643 Thu, 06 Feb 2025 23:10:00 -0000 https://status.safestack.io/incident/508643#6699497f4a38557388e7fa624560a180517ee359786af252ccc3d9b01f0bf7af We're investigating reports of authentication issues, causing problems when you try to log into the platform. https://status.safestack.io/incident/405782 Mon, 29 Jul 2024 20:41:00 -0000 https://status.safestack.io/incident/405782#dcaf689a726faa96be2517c83659777f4d55e9bb295be9e803724852490d59cd This issue has been resolved. Course loading and completion are now working as expected. https://status.safestack.io/incident/405782 Mon, 29 Jul 2024 15:04:00 -0000 https://status.safestack.io/incident/405782#2c14c13c26bbdcc6f6f89330d8eb2b69ad3a32b8b5fa41646e8a2a435aee5823 Between Jul 29, 2024 - 15:04 UTC and Jul 29, 2024 - 20:41 UTC, some users may face intermittent issues when watching courses on SafeStack. Additionally, courses for some users may not be marked as completed intermittently, even if they have completed them. This is happening because of issues with our 3rd party content host, as per their [incident status page](https://status.cloud.scorm.com/incidents/qmsvj1tpfkh6). If you have completed a course during this period, but it has not been marked as completed yet, please get in touch with our support team here: [support@safestack.io](mailto:support@safestack.io). https://status.safestack.io/incident/400343 Fri, 19 Jul 2024 04:08:00 -0000 https://status.safestack.io/incident/400343#5be048a810a448297fb4d4c859c79f94e6b7248421e173be9f883c0d8d4fcbdb A fix has been deployed to resolve these issues. All functionality is now working as expected. https://status.safestack.io/incident/400343 Fri, 19 Jul 2024 01:17:00 -0000 https://status.safestack.io/incident/400343#0b554d580896391eb749ea47701dde543b9f45f26ea9e47b6df506bf46183872 We are aware of some customers facing issues with learning path creation, modification or inviting new users into SafeStack. A fix for these issues is ready, however the deployment of the fix has been delayed due to a [Github Actions Outage](https://www.githubstatus.com/incidents/m70hk23gx3nx) https://status.safestack.io/incident/346679 Wed, 27 Mar 2024 08:00:00 +0000 https://status.safestack.io/incident/346679#52d877167653a2dceef9bcd7d19ecf48ef804d9b4bd1f9676a6ff7f95612505b Maintenance completed https://status.safestack.io/incident/346679 Wed, 27 Mar 2024 05:00:00 -0000 https://status.safestack.io/incident/346679#328f62f3d585b080e0d6694f4f427eb23d649efebb231d32ef9779c4e8a282b8 Our [website](https://safestack.io) will be unavailable during this period for scheduled maintenance. During the maintenance period, **SSL errors are expected** for users visiting [https://safestack.io](https://safestack.io). Please note that **this does not affect your access to our learning platform**. You can still access SafeStack training via the [login page for our learning platform](https://learn.safestack.io/). Our [support team](mailto:support@safestack.io) is available to help with any issues that this may cause. https://status.safestack.io/incident/342626 Sun, 24 Mar 2024 08:00:00 +0000 https://status.safestack.io/incident/342626#c5bedd7d2deb318407daf213b3ef73c9d5de9d962679b3e217520cf8f759f359 Maintenance completed https://status.safestack.io/incident/342626 Sun, 24 Mar 2024 07:00:00 -0000 https://status.safestack.io/incident/342626#e00d96a6fbd2e8df8e2d5c7da30fa644b1a89d6fccf87d4e92106fabd45f1e05 SafeStack will be performing scheduled maintenance of its learning platform, for **1 hour**, between: | Time Zone | Start Time | End Time | | ------------- | ------------------------ | ------------------------ | | NZDT (UTC+13) | Sun 24 March 2024, 20:00 | Sun 24 March 2024, 21:00 | | AEDT (UTC+11) | Sun 24 March 2024, 18:00 | Sun 24 March 2024, 19:00 | | PDT (UTC-7) | Sun 24 March 2024, 00:00 | Sun 24 March 2024, 01:00 | There will be **intermittent access issues** during this time. https://status.safestack.io/incident/313404 Sat, 10 Feb 2024 00:00:00 +0000 https://status.safestack.io/incident/313404#5af6aca2e6d27a982af1cd3ee8c7ec61301b79ddd7fc57ad1fbc9c1a66039e12 Maintenance completed https://status.safestack.io/incident/313404 Fri, 09 Feb 2024 21:00:00 -0000 https://status.safestack.io/incident/313404#ec90f4efc8508afc671550a15437fc8e4cb898fbd6d4584d6686459bdb32fd15 We will be performing scheduled maintenance of our authentication systems between: - (in NZDT) February 10 at 10:00am NZDT and February 10 at 01:00pm NZDT - (in GMT) February 9 at 9:00pm GMT and February 10 at 00:00am GMT During this time, users may face authentication issues when logging into or using SafeStack. You can email our support team at [support@safestack.io](mailto:support@safestack.io) if you encounter any SafeStack authentication issues outside of the scheduled maintenance window. https://status.safestack.io/incident/314140 Sun, 28 Jan 2024 02:00:00 +0000 https://status.safestack.io/incident/314140#5c986695da2b1e1cf02c1a14d1a77e677338cd12abbac7def88f82bdddc40be3 Maintenance completed https://status.safestack.io/incident/314140 Sun, 28 Jan 2024 01:00:00 -0000 https://status.safestack.io/incident/314140#3e3d5a19ce77fa04087d17f333f2e2607071cc3f964855d56798b85a18b229d4 Our learning content provider has advised us that they will be performing routine maintenance for up to one hour on Sunday, January 28 2024 between 2:00PM and 3:00PM NZDT (01:00 - 02:00 UTC) During this maintenance period learners may be unable to view lessons or course content. https://status.safestack.io/incident/301811 Mon, 18 Dec 2023 19:50:00 -0000 https://status.safestack.io/incident/301811#0eb09b3c224d35afd1518e2d6640270d8ae3b582f70807ab07e08523bb2b81ec We are pleased to confirm that the course completion issue for learners has been resolved, and the completion status of courses from the incident period are now reflected correctly within SafeStack. https://status.safestack.io/incident/301811 Mon, 18 Dec 2023 09:26:00 -0000 https://status.safestack.io/incident/301811#903a799992d87a64751ca1ea68b428388db4c4f95005e7a975704198195fe121 We have escalated the issue where some courses are not being marked as completed for learners to our content provider who are investigating https://status.safestack.io/incident/301811 Mon, 18 Dec 2023 02:33:00 -0000 https://status.safestack.io/incident/301811#0498788042240ffb177d10f169a13511f43b24408c182596669d53e6da69411d We are currently investigating an issue where some courses are not being marked as completed for learners. https://status.safestack.io/incident/301811 Mon, 18 Dec 2023 00:40:00 -0000 https://status.safestack.io/incident/301811#871abf05df7085154ebac98d0f137572d8047c94e639246f9cfd56eb1e6fd228 We are currently investigating an issue where some courses are not being marked as completed for learners, and will provide an update shortly. https://status.safestack.io/incident/249120 Thu, 24 Aug 2023 08:00:00 -0000 https://status.safestack.io/incident/249120#0ffd4e702f0473f3f6881a3883a2b14f7e9098ef84a81c8dfaf0268bf4041253 We have finished resolving all reported course completion issues for users affected by this issue. **For users still experiencing this issue, we suggest they reload their course page.** https://status.safestack.io/incident/249120 Tue, 22 Aug 2023 11:51:00 -0000 https://status.safestack.io/incident/249120#f2a2ac6bac81d2c865e96ea8874cf0e6dc8ffa860036d5bc326ca8ede5f08540 Course loading issues appear to have resolved. **For users still experiencing this issue, we suggest they reload their course page.** We are still resolving past course completion issues for users affected by this issue. Our engineering team continues to actively monitor this issue. https://status.safestack.io/incident/249120 Mon, 21 Aug 2023 23:55:00 -0000 https://status.safestack.io/incident/249120#c65d9e4cc18d6a08831e78db30592b2151f4a6aaecd892cadcfd2915dac37a39 We are continuously working with our 3rd party content delivery network (CDN) to resolve these issues. They have implemented a fix to make sure that new course launches are not affected by this issue and we are monitoring the situation. We are also working on resolving related course completion issues for users who have been affected by this issue recently. https://status.safestack.io/incident/249120 Mon, 21 Aug 2023 06:00:00 -0000 https://status.safestack.io/incident/249120#7813798d222a90e81f7fc3a2adef4d32e5334348072e97d3c75a25dc24c1d9a3 We are working with our 3rd party content delivery network (CDN) to resolve these issues. The issue only affects a subset of our learners, **a vast majority of our learners remain unaffected**. https://status.safestack.io/incident/249120 Sun, 20 Aug 2023 22:30:00 -0000 https://status.safestack.io/incident/249120#eb45dcd64b6a753be86aae6a7b320f69fe894f19063f846314360a377329aafe The issue is also affecting some course completions. https://status.safestack.io/incident/249120 Sun, 20 Aug 2023 21:00:00 -0000 https://status.safestack.io/incident/249120#b7ff43b4b0415e6a3eb59ae306a10ce32c799bd0a1cd362f9c8070e64aa74ea7 Some learners have reported issues when loading courses. We are actively investigating.